RETURNS & EXCHANGES
Basic Refund Policy
All items have a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
How long does shipping take?
Delivery can vary and take 2-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from local sources. These items ship via major postal services such as USPS (USA) and Australia Post (Australia) all have tracking numbers.
If you're still not sure, just email us. We're happy to help.
Will there be a shipping confirmation once the order is placed?
Once an order transaction has been completed a confirmation will be sent to you via email.
How do I track my package?
We provide our customers with a tracking number after their purchase has been processed. This can be tracked through the relevant postal service tracking website. Please note that it can take 3-7 days for the tracking information to be updated to their website.
I did not get a tracking number, what do i do?
Once your order has been completely processed, we will email you a tracking number (typically within 3-4 days of your purchase). If you did not get a tracking number after 6 days of your order you can simply request yours through our contact form or via email (email@example.com) and we will gladly you provide you with one.
I ordered 2+ items, but only received one... where's my order?
Leisure Merchants is all about bringing you unique and specialty items that you won't find anywhere else. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.
When you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
CHECK OUT SECURITY
Our checkout is 100% safe! We use Shopify payments (via Stripe to accept all major credit cards) and Paypal to process your payments. These are 2 of the most secure and trusted payment gateways in the world.
STILL HAVE QUESTIONS?
Just email us at firstname.lastname@example.org and we'll get back to you right away.